Last Wednesday was the kind of day where I purposefully watched depressing videos all morning and then decided to indulge in the depression by calling Verizon Wireless’s Customer Service. Here’s why: When I checked our bill for the month I had been shocked at it’s price: $273. Yes two hundred and seventy three dollars for two non-smart phones for ONE MONTH OF SERVICE. I was outraged (am still outraged). I called to find out why this had happened. Now follow me the best you can on this: around the 15th of last month I needed to change plans (per Verizon’s suggestion) in order to not go over our 700 minute limit (we were at 620ish). So we switched to a new plan that allowed unlimited minutes. Now the kicker is that at the 15th of the month, unbeknownst to us, we had only been allotted 400 minutes (it says this NOWHERE in the contract). Therefore, we were charged for over 200 extra minutes resulting in a bill of $273. The poor woman who explained all of this to me then had to listen to me start crying. Then start yelling. It was bad. Really bad. I told her that I wouldn’t be able to afford groceries because of Verizon (a bit of an exaggeration, but still kind of true). Eventually we hung up, and to be fair she did refund me $20 on my bill. I decided I would call back and demand to talk to someone higher up.
Out of the fog of anger I decided to make Wheat French Bread during my phone call expedition. I thought the kneading and the punching of the dough would help calm me down, plus when you know you’re going to be on the phone for hours what better to do than make bread? Sure enough, the irreplaceable smell of flour and yeast mixing and rising that filled my house calmed my anger.
When I called back I asked to speak to one manager after another and was eventually refunded another $40 after 3 hours on the phone. I do want to be clear about one thing; I have nothing against the customer service representatives at Verizon. They were all extremely helpful and kind and really did all they could to help. It’s the policy that I’m angry at and will continue to fight. Though I’m still unsatisfied and will be continuing to fight Verizon on this in the upcoming week, I did get an amazing loaf of French Bread out of the ordeal. Plus, if they still won’t budge and worse comes to worse… we can always live off of bread for the next few weeks.
This was my first time making French Bread and it turned out really well because the recipe was fairly simple and easy to follow. If you haven’t made bread before… do it! It IS time consuming, but the smells and the tastes you get out of it are totally worth it.
Whole Wheat French Bread
From Brother Juniper’s Bread Book by Peter Reinhart
Makes 1 loaf
Time: 4 hours and 45 minutes (or the approximate length of one customer service call to Verizon Wireless)
Ingredients
- 1 tsp active dry yeast (or 3/4 tsp instant yeast)
- 2 TBS+ 1 3/4 cups lukewarm water (more as needed)
- 3 cups unbleached flour
- 1 1/2 cups whole wheat flour
- 1/2 TBS + 1/2 tsp salt
- Oil for coating the bowl
- Cornmeal for sprinkling on the pan
- A spray bottle with cold water
Directions
- Pour 2 TBS lukewarm water into small bowl and sprinkle with active dry yeast. Let sit for 3 minutes or until frothy (skip this step if you are using instant yeast)
- Mix flours and salt together in medium sized bowl. Add 1 3/4 cups water and yeast.
- Stir until the dough is able to form into a ball adding more water if necessary
- Turn dough onto lightly floured surface and knead for 10-12 minutes or until is it only slightly sticky (doesn’t stick to fingers) and very elastic
- Return to oiled bowl and let sit in a warm area covered with a damp towel or plastic wrap for 1 1/2 hours to rise
- Once it has doubled in size, punch down, form into ball and cover to let rise again for another 1-1 1/2 hours (the punching it down helps form a crusty crust)
- To form your loaf roll out the dough into a long rectangle (picture a dish towel)
- Fold it in thirds (like you’d fold a towel). Turn so that the seam is on the bottom. and roll out again (you are trying to create a firm surface that will let the bread rise without spreading horizontally). Fold it into thirds a second time and press to close the seam making sure seam is on bottom again.
- Sprinkle a baking pan or pizza stone with cornmeal. Lay dough onto it. Cover and let rise for 1 hour.
- When you are almost ready to bake preheat oven to 450 F. Then cut three diagonal lines into your loaf with a serrated knife.
- Spray loaf generously with cold water and place into oven (the water helps the crust get crunchy)
- In 2 minutes, spray again
- Repeat the spraying 2 more times and then bake for about 10 minutes.
- Once it is golden, turn off oven and let sit in cooling oven for 10 more minutes
- Let cool and then serve!